Frequently Asked Question

Everett Housing Authority uses Microsoft sign-in for Adobe Acrobat Pro.

Sign in steps (on or after Jan 30, 2026)

1. Open Adobe Acrobat Pro.

2. When prompted, click “Sign out and use a different Adobe ID” (if you see it).
   

   

3. Click “More sign-in options.”
   

   

4. Select “Continue with Microsoft.”
   

   

5. A web browser window will open automatically to complete sign-in.

6. In the browser window:

   • Enter your EHA email address (if asked)

   • Enter your EHA password (if asked)

   • Approve multi-factor authentication (if prompted)

7. When sign-in finishes, close the browser window and return to Acrobat Pro. It should sign you in automatically.

If it still doesn’t work

1. Close Acrobat Pro and reopen it, then try again.

2. If it still fails, restart your computer, then try again.

3. If you still can’t open or edit PDFs, create a support ticket.

Note about Adobe emails

You may receive an automated email from Adobe that looks like access was removed. This can be expected during the transition and does not necessarily mean you permanently lost access.

If you had files saved in Adobe Cloud

If you previously saved files in Adobe Cloud under your older Adobe sign-in, Adobe will send you an email with a link to download your files. Please follow the instructions in that email. If you don’t see it, check your Junk/Spam folder.